International : Dispute Resolution

 

    If you have a problem, you should follow the steps below to resolve the issues.

 

1 . Contact the appropriate staff member for an appointment to discuss the issue. Written notes of the discussion will be kept in your student record.

     

     

    For Academic / Subject concerns

    For Personal Problems

    For Homestay / Boarding Problems


    Teacher or Student Counsellor

    Student Counsellor

    Homestay Officer or
    Student Counsellor

     

 

2. If there is no resolution, you should make an appointment to discuss the issue with Mr Michael Bartlett (Director of International Education). You should take a written statement outlining any issues or concerns to this meeting and previous notes from your record will be referred to.

 

3. If there is still no resolution, you should make an appointment to discuss the issue with the Mr Patrick Wallas (The Headmaster).

 

4. If there is no resolution, you can request outside assistance. In this case, you may discuss further options with the Headmaster, or approach the Dispute Resolution Branch, Department of Justice and Attorney-General, to look at possibilities for mediation. There are six Dispute Resolution Centres throughout Queensland . The Brisbane Centre is located on the 13 th Flr, Central Courts Building , 170 North Quay, QLD 4000. Contact details are: Tel: +61 7 3239 6269; Fax: +61 7 3239 6284. You may use the Toll Free No: 1800 017 288. At present there is no fee for use of this service, but this may change.

 

You should also be aware:

    1. You may nominate a support person to accompany you at any stage of the dispute resolution process.
    2. Nothing in the School's Dispute Resolution Policy negates your right to take action under Australia ’s consumer protection laws in the case of financial disputes.
    3. Nothing in the School's Dispute Resolution Policy negates your right to pursue other legal remedies.

    If all other attempts at resolution prove unsuccessful, you may approach the Registering Authority, which has the power to cancel the school's registration if a breach of registration provision is proved. Concerns about the conduct of the School should be addressed to The Senior Education Officer, Queensland Department of Education, Office of Non-State Education, PO Box 10533, City East, QLD 4002 Tel: +61 7 3237 1883; Fax: +61 7 3237 0004.